Terms & Conditions
“Blue Dog” is the trading name of SARL Blue Dog Property Management, located at 1576 Route de la Cascade du Rouget, 74740 Sixt-Fer-à-Cheval, France. In these conditions we refer to this entity as “the Company”.
The term “Client” refers to any person making a booking. When a booking covers two or more travellers, the person placing the booking automatically becomes the party leader, responsible for every individual listed and acting as the main point of contact.
1. BOOKINGS
a. Bookings may be submitted online, by email, or by telephone.
b. By making a booking through any method, the client confirms acceptance of these Terms & Conditions and confirms they hold the authority to agree to them on behalf of all passengers.
c. Bookings must be arranged in advance; reservations cannot be made on arrival at Geneva Airport.
d. The client must provide accurate and up-to-date contact details, including a working mobile number switched on at the time of travel. Any service issues arising from incorrect or unreachable contact information remain the client’s responsibility.
e. Clients must supply the correct flight number and flight times (local times). We plan transfers according to the data provided. We do not verify this information. Blue Dog accepts no liability for delays or additional costs caused by inaccurate details.
i. In particular, if a client provides the take-off time instead of the arrival time for an incoming flight, Blue Dog may attempt to offer a revised pick-up time and re-charge accordingly. If no replacement vehicle is available, no refund or compensation will be offered.
f. Clients must provide accurate pick-up and drop-off addresses. They are expected to know their accommodation location and carry directions and contact information. If accommodation details are missing and cannot be located after 20 minutes of searching the resort, Blue Dog may either charge for extra time or drop clients at the resort Tourist Office.
i. In car-free resorts, all pick-ups and drop-offs occur at the resort’s reception centre. Clients must ensure they are at the meeting point on time.
g. Clients must check that the details on their booking confirmation are correct; the Company accepts no liability for errors not reported.
h. Any updates to booking information must be communicated to Blue Dog.
i. The client is responsible for passing all relevant communication from the Company to the rest of their group.
2. PAYMENT
a. Full payment is required at the time of booking.
b. Bookings remain unconfirmed until payment has been received.
c. Accepted payment methods include:
i. Credit or debit card (online or via emailed link).
ii. Bank transfer, received no later than 7 days before travel.
iii. By providing card details, the client confirms they have authority to use the card. Card details are not stored by the Company.
3. BOOKING CONFIRMATION
a. Bookings are confirmed once the client receives a confirmation email, usually the same day or the next working day.
b. If the confirmation is not received, the client must contact Blue Dog promptly.
c. Clients must check the confirmation email and notify the Company immediately of any errors.
4. AMENDMENTS & CANCELLATIONS
Amendments
a. Change requests must be sent by email to mail@bluedogtransfers.com at least 14 days before travel.
b. If submitted within this timeframe, credit may be applied towards a replacement service (subject to availability).
c. Any change of date, time, or destination within 14 days of travel is deemed a cancellation and follows cancellation rules.
d. Reducing the number of passengers within 14 days of travel is non-refundable.
e. Amendments to travel time within 14 days may be possible, depending on availability.
f. Minor changes (e.g., updated contact details, small address changes within the same resort, adjustments to baby seats) should be requested at least 24 hours before travel .
g. Adding sports equipment at short notice may incur additional charges.
Cancellations
a. Bookings may be cancelled by the client at any time.
i. Cancellations within 48 hours of booking: refunded in full.
ii. Cancellations 14+ days before travel: fully refunded minus a €30 fee.
iii. Cancellations within 14 days of travel: no refund (documentation supplied for insurance purposes).
b. If Blue Dog cancels a confirmed booking, either a full refund or an alternative transfer will be offered.
5. STANDARD OPERATING PROCEDURES
a. All journeys are private; no sharing with other groups.
b. Private transfers operate year-round, subject to availability.
c. Transfers operate on a door-to-door basis.
d. Airport arrivals: Drivers wait in the arrivals hall with a Blue Dog sign. Passengers must locate the driver; if not visible, call +33 7 49 21 82 12.
e. Resort departures:
i. The confirmation email includes a provisional pick-up time; this may be adjusted depending on weather, traffic, roadworks, and safety.
ii. Final pick-up time is sent the day before travel by SMS.
iii. If a client requests a specific pick-up time, Blue Dog will try to accommodate, but accepts no liability for missed onward travel.
iv. If the SMS confirming the pick-up time is not received by 19:00 the day before travel, the client must contact the Company.
v. Drivers wait a maximum of 10 minutes after the scheduled time.
vi. After 10 minutes without contact, the client is classed as a no-show; the vehicle will leave and no refund is offered.
6. BAGGAGE
a. Each passenger may bring:
• 1 hold bag (max 23kg)
• 1 small hand item (handbag / small rucksack)
• 1 ski or snowboard bag (max 190 cm) or 1 bike box/bag (max 160 × 80 × 30 cm) pp to 4 ski bags or 4 bike bags per vehicle.
b. Oversized or undeclared sports equipment may incur extra fees or be refused.
c. All baggage is transported at the owner’s risk. Clients must ensure adequate insurance.
7. MINORS
a. Children under 16 must travel with a parent or appointed guardian.
b. Under EU law, children under 12 or under 135 cm must use an appropriate child or booster seat, provided free of charge when requested at booking.
c. Anyone needing specialised safety equipment should provide their own or contact Blue Dog in advance.
8. FLIGHT DELAYS, CANCELLATIONS & RESCHEDULING
a. Clients must inform Blue Dog of delays as soon as possible.
b. If a flight lands late or the client is delayed, standard waiting rules no longer apply.
c. On-time arrivals: If the client has not contacted Blue Dog within 60 minutes of landing, they may be moved to the next available seats.
d. Delays under 1 hour: Passengers will be placed on the next available seats; if a driver can wait, there is no charge.
e. Delays 1–4 hours: Next available seats will be offered; driver waiting may incur €35/hour.
f. Delays over 4 hours: Treated as a no-show. A new booking at full cost is required.
g. Flight diversions: Airlines will transport passengers to Geneva; above rules apply.
h. Flight cancellations: If the client cancels their transfer less than 14 days before travel due to a cancelled flight, no refund is given (documentation provided for insurance).
i. Rescheduled flights: Client must notify Blue Dog; adjustments will be made where possible.
j. If no contact is made within 60 minutes of actual landing, the driver may leave and the booking is marked as a no-show.
9. OUTSOURCING
Blue Dog may subcontract journeys to licensed partner operators. Operating standards may vary slightly between providers.
10. CLIENT BEHAVIOUR DURING THE JOURNEY
a. Seat belts must be worn at all times. Parents/guardians are responsible for children under 16.
b. Eating is not allowed in any vehicle.
c. Alcohol or drug consumption is strictly prohibited; service will be stopped immediately if attempted. No refunds.
d. Smoking or vaping is forbidden; violation results in immediate termination of service.
e. Blue Dog may refuse transport to anyone intoxicated, abusive, or posing a threat. No refunds and no obligation to assist with alternatives.
f. Soiling a vehicle incurs a €100 cleaning fee, payable immediately. Refusal results in cancellation of all future bookings.
g. Only guide dogs are permitted.
h. No rubbish should be left in the vehicle.
i. Any damage caused must be paid for by the client.
11. SERVICE FAILURE & FORCE MAJEURE
a. The Company always aims to run transfers punctually.
i. Issues within Blue Dog’s control will be handled internally.
ii. The Company may implement alternative operational solutions as required.
iii. If the client arranges replacement transport without approval, no reimbursement is offered.
iv. Compensation, where appropriate, will not exceed the value of the booking.
b. No liability is accepted for delays or costs caused by factors outside our control, including:
• Road accidents
• Deaths/serious incidents causing delays
• Mechanical failure
• Disruption caused by other passengers
• Strikes or industrial action
• Civil unrest
• Third-party damage
• Severe weather
• Police, customs or official interventions
• Force majeure events (war, natural disasters, epidemics, etc.)
c. Any service issues should be reported immediately and followed up in writing to mail@bluedogtransfers.com.
12. INSURANCE
Clients are strongly advised to obtain comprehensive travel insurance, including winter sports cover, cancellation, medical costs, repatriation, baggage loss, and force majeure.
13. LEGAL
a. Blue Dog is a French company operating under the Code de Transport. French law applies to all disputes.
b. Personal data provided during booking is confidential and used solely for completing the transfer.
c. Unresolved disputes may be referred to mediation; failing that, they will be handled through the French legal system.
d. Website errors will be corrected promptly; bookings made at incorrect prices may be cancelled and refunded.
e. Terms & Conditions may be updated without notice.
f. Blue Dog may apply fuel surcharges if local fuel prices rise significantly.